Get inspired with Twilio customer stories
Learn how companies of all sizes and across industries are better serving customers
Toyota Connected wins the race toward innovation with Twilio Flex
In order to build its next-generation contact center solution for Drivelink, Toyota turned to Flex to create a more seamless experience for drivers.
proof of concept
after call work reduction
drop in monthly avg handle time
Resy seamlessly connects restaurants and diners with Twilio Messaging
From reservations and waitlists to guest communications, Resy—owned by American Express—serves as a key connection point between restaurants and diners.
restaurants on Resy
messages sent monthly
Duolingo improves app engagement with Twilio Verify
Learn how Duolingo uses secure contact syncing to make language learning a social experience.
followed and became social
more active users/day
increase in learning
How Vacasa achieves 3x more bookings with personalized campaigns
Twilio and Segment enable Vacasa to deliver highly-personalized messages to guests and remove friction from their vacation experiences.
guests per year
increased guest bookings
Lyft uses Twilio Flex to build trust while delivering exceptional rider and driver experiences
Using Flex, Lyft built a completely customizable call center that better serves associates, drivers, and customers, while enabling future growth and innovation.
Lyft associates using Flex