Get inspired with Twilio customer stories
Learn how companies of all sizes and across industries are better serving customers
Toyota Connected wins the race toward innovation with Twilio Flex
In order to build its next-generation contact center solution for Drivelink, Toyota turned to Flex to create a more seamless experience for drivers.
1 day
proof of concept
13%
after call work reduction
18%
drop in monthly avg handle time
![Toyota customer driving a car Toyota customer driving a car](/content/dam/twilio-com/global/en/customer-stories/index-page/hero-toyota-connected.png/_jcr_content/renditions/compressed-original.webp)
Resy seamlessly connects restaurants and diners with Twilio Messaging
From reservations and waitlists to guest communications, Resy—owned by American Express—serves as a key connection point between restaurants and diners.
35M+
registered users
16K+
restaurants on Resy
21M+
messages sent monthly
![Resy customer in a store Resy customer in a store](/content/dam/twilio-com/global/en/customer-stories/index-page/hero-resy.png/_jcr_content/renditions/compressed-original.webp)
Duolingo improves app engagement with Twilio Verify
Learn how Duolingo uses secure contact syncing to make language learning a social experience.
18%
followed and became social
100K+
more active users/day
1%
increase in learning
![Duolingo customers learning Duolingo customers learning](/content/dam/twilio-com/global/en/customer-stories/index-page/hero-duolingo.png/_jcr_content/renditions/compressed-original.webp)
How Vacasa achieves 3x more bookings with personalized campaigns
Twilio and Segment enable Vacasa to deliver highly-personalized messages to guests and remove friction from their vacation experiences.
2M+
guests per year
30K
Vacasa homes
3-10X
increased guest bookings
![Vacasa customers watching the city Vacasa customers watching the city](/content/dam/twilio-com/global/en/customer-stories/index-page/hero-vacasa.png/_jcr_content/renditions/compressed-original.webp)
Lyft uses Twilio Flex to build trust while delivering exceptional rider and driver experiences
Using Flex, Lyft built a completely customizable call center that better serves associates, drivers, and customers, while enabling future growth and innovation.
30M
interactions weekly
1B
rides taken
2K+
Lyft associates using Flex
![Lyft customer driving a car Lyft customer driving a car](/content/dam/twilio-com/global/en/customer-stories/index-page/hero-lyft.png/_jcr_content/renditions/compressed-original.webp)