Get inspired with Twilio customer stories

Learn how companies of all sizes and across industries are better serving customers

Toyota Connected wins the race toward innovation with Twilio Flex

In order to build its next-generation contact center solution for Drivelink, Toyota turned to Flex to create a more seamless experience for drivers.

1 day

proof of concept

13%

after call work reduction

18%

drop in monthly avg handle time

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Resy seamlessly connects restaurants and diners with Twilio Messaging

From reservations and waitlists to guest communications, Resy—owned by American Express—serves as a key connection point between restaurants and diners.

35M+

registered users

16K+

restaurants on Resy

21M+

messages sent monthly

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Duolingo improves app engagement with Twilio Verify

Learn how Duolingo uses secure contact syncing to make language learning a social experience.

18%

followed and became social

100K+

more active users/day

increase in learning

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How Vacasa achieves 3x more bookings with personalized campaigns

Twilio and Segment enable Vacasa to deliver highly-personalized messages to guests and remove friction from their vacation experiences.

2M+

guests per year

30K

Vacasa homes

3-10X

increased guest bookings

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Lyft uses Twilio Flex to build trust while delivering exceptional rider and driver experiences

Using Flex, Lyft built a completely customizable call center that better serves associates, drivers, and customers, while enabling future growth and innovation.

30M

interactions weekly

rides taken

2K+

Lyft associates using Flex

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