“Call less, talk more,” is made possible with contactSPACE’s cloud-based contact centre software solution and Twilio’s APIs

Making outbound contact at scale can sometimes be difficult - but not with contactSPACE.

Since being founded in 2014 by David O’Leary, contact center industry veteran, contactSPACE has been delivering outbound contact solutions to businesses of all sizes - including some of the largest financial services institutions in the world - with the help of Twilio technology.

Many different types of contact centers need the ability to make proactive contact on multiple channels, but this can often be quite a complex need to address. Building dialing and data management functionality from scratch can be costly and time-consuming, especially given the complex compliance requirements in play in many jurisdictions.

contactSPACE helps to solve this problem, providing data orchestration and auto dialing functionality, facilitated using Twilio technology, to help businesses reach the right contact, at the right moment, on the right channel.

For Twilions, contactSPACE technology is available as a native Twilio add-on called contactSPACE Red, allowing customers to easily begin making efficient, compliant outbound contact, using Programmable Voice, Programmable Messaging, Twilio Flex, or any other Twilio solution.

Using Twilio technology, it’s now possible to easily create the perfect blended, omnichannel contact center solution for your business, with the help of contactSPACE.

Utilizing the flexibility of Twilio technology

Currently, contactSPACE Red and Twilio solutions are used by customers in North America, Europe, and the Asia-Pacific to make efficient, compliant outbound contact, at scale. And no matter how many agents are on board, using Twilio with contactSPACE Red, it’s easy to go live with a proof of concept outbound deployment in a matter of days.

Thanks to the flexibility of Twilio solutions, it’s easy to pick and choose different functionality as needed from contactSPACE Red, including:

• Data orchestration and campaign management functionality, including a contact strategy designer.
• Preview, progressive, and predictive auto dialers, with inbuilt compliance controls.
• Out of the box integrations with popular CRMs like Salesforce, as well as a complete data-driven API for creating custom connections.
• Virtual AI agents, to make fully automated inbound and outbound contact.
• CallGuides - an intuitive agent UI and workflow solution. It’s also easy to use contactSPACE Red inside your CRM or other UI as needed.
• MailFlow - inbound email management, allowing you to easily feed emails into agent workflows and deliver effective responses, on a consistent basis.

Once integrated, contactSPACE Red works natively with the Twilio product and technology set, including:

• Twilio Segment
• Twilio Insights
• Twilio TaskRouter